I switched from AT&T to T-Mobile (more on that experience in another post) about two months ago. Today I wanted to make a payment. Well, they don’t offer the option to schedule the payment at a later date. It’s only “now”! Sounds amazing when credit card and utility companies, among others, have been offering that option for years!
Couldn’t some patterns be captured and published like the books from O’Reilly, “Designing Interfaces”, “Designing Social Interfaces”, “Designing Web Interfaces” or “Designing Web Navigation”? “Designing Payment Interfaces”.
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